Terms & Conditions

 

1.   Introduction 
Welcome to The Teesside Flapjack Company Ltd.  By subscribing to our baked goods subscription service and using our website, you agree to these Terms and Conditions.  Please read them carefully before purchasing a subscription box.


2.   Subscription Service

  • We offer a range of subscription boxes varying in duration and quantity of flapjacks per box.
  • Subscriptions are billed at the time of selection using your preferred card payment method, except for the 12-flapjack monthly subscription, which is billed monthly
  • All subscriptions will be sent out around 15th of each month following the set up of the subscription to allow the bakery team to bake your flapjacks ready for boxing up and posting, this could mean a slightly longer period between payment and delivery,  we will email you as soon as payment is received and when your box is due for dispatch.
  • All customers have until the 8th of each month to change the flavours for their next box from our 17 delicious flavours.  If no changes are made, the flavours of the box will be as your previous box.  We will assume that you are happy with those flavours and they will be issued accordingly.
  • Other than the 12-flapjack monthly subscription which is billed monthly, subscription payments are not auto-renewable and will end when the subscription period ends. An email will be sent the month prior to the subscription ending inviting the customer to renew and a discount may be offered depending on the subscription box selected. 

3.   Pricing & Payment

  • All subscription prices are locked in at the time of purchase and will not be affected by any future price increases for the duration of your subscription.
  • Due to fluctuations in the cost of raw ingredients, we reserve the right to adjust our pricing for new subscriptions.
  • Payment will be taken automatically from the payment method provided at checkout.
  • If a payment is declined, we will attempt to process it again within 24 hours.
  • If the second attempt fails, the subscription will be cancelled, and no further deliveries will be made.

4.   Delivery & Dispatch

  • All flapjack subscription boxes are dispatched via either EVRi or Royal Mail Tracked 48 services.  For destinations “off the beaten track”, a courier service may apply but we will discuss this with any customer in this scenario.  At present our services are available only to customers on the UK Mainland.
  • Customers MUST ensure that the delivery address is correct and contains a postcode.  No refunds or replacement flapjacks will be issued where incorrect address details are provided after the box has been delivered.  Any amendments to address details must be made as soon as possible and before boxes are issued by emailing: victoria@theteessideflapjackcompany.co.uk
  • Customers have until the 11th of each month to change their flavour selections for their next box.  For subscriptions being dispatched quarterly or every 6 months, this would be the 8th of the month their boxes are due to be dispatched.    Any new subscriptions received on or after 8th of each month, will start the following month.
  • Message cards:  currently we issue a branded handwritten card with orders where requested, with a simple message to accompany the flapjack box when supplied by you.  Please do not use rude, offensive or racist remarks as these will be discarded.
  • PLEASE NOTE:  The bakery is only open Monday-Friday.  We are not open on weekends or at Easter or Christmas.   We will work longer hours around these periods to satisfy demand. 

5.   Seasonal, Limited Edition & Discontinued Flavours

  • From time to time, we may release seasonal and limited-edition flavours that will be available for purchase in small quantities on a first come, first served basis.
  • These flavours will be sold exclusively via our social media platforms and will not be included in the subscription boxes.
  • We will periodically review flavour popularity.  If a flavour is consistently unpopular based on ordering data, we may discontinue it.
  • If a flavour is withdrawn, we will introduce a new flavour as a replacement.

6.   Stockists

  • We welcome stockist enquiries from businesses interested in carrying our flapjacks.  We can provide 12 portion-foil trays that can be frozen (minimising waste) and can also discuss with stockists requiring retail packaging or multi flavour boxes.  We have also created granola with some of our flavours in 500g and 1kg bags but we don't routinely hold this in stock, we make it when requested which ensures freshness and quality of the product.  Exclusive flavours in granola or flapjacks for sole use by your business will incur additional development costs.  We are keen to develop long lasting partnerships with any business, regardless of size.
  • Currently, stockist orders or initial discussions can be made via email at  victoria@theteessideflapjackcompany.co.uk
  • Lead times for large orders will be discussed with the stockist/s at the point of enquiry.
  • In the future, we will be adding a separate section to our website where stockists can create an account, log in, and place orders directly, allowing them to secure the best prices based on the quantity ordered. 
  • For businesses that are able to take larger quantities, we offer a 6-tray deal (72 slices) with a 10% discount on your first order.  With 16 flavours to choose from, we are sure you will be able to delight your customers with our unique flapjack range.
  • The lead time for all stockists’ orders is currently 7-10 days depending on the quantity required.  Minimum order is 6 trays (72 or 84 bars depending on your generosity!)

7.   Force Majeure

  • We aim to despatch all subscription boxes on schedule; however, delays may occur due to circumstances beyond our control (“Force Majeure”)
  • Force Majeure events include, but are not limited to:  extreme weather, transport disruptions, postal strikes, supply chain issues, natural disasters or acts of government. 
  • In such cases, we will notify affected customers and aim to deliver as soon as reasonable possible.  No refunds will be issued for delays caused by Force Majeure.

8.   Allergens & Dietary Preferences

  • All flapjacks are made using certified gluten-free oats and other gluten-free ingredients.
  • We do not currently cater for vegans as we are an “all butter flapjack company”
  • Some flapjacks and products may contain allergens such as nuts, dairy or soya.  It is the customer’s responsibility to check the allergen information provided on our website before ordering, especially if ordering as a gift.  It is the company’s responsibility to continually review any changes to allergens in the ingredients we use (“due diligence”).  Any flapjacks containing biscuits, we use a gluten free equivalent. 
  • Any ingredients whose allergens change - we will notify you if your subscription is still current and highlight these in bold on the allergens for that flapjack for a period of 3 months and a note to state why.

9.   Use of Website & Intellectual Property

  • All branding, images, recipes and unique flavours featured on The Teesside Flapjack Company Ltd.'s website are the exclusive property of The Teesside Flapjack Company Ltd, this includes flapjacks that are not on the website but we have created for our brand that will be available periodically on our social media platforms. 
  • Customers may not produce, distribute, or use any content from our website or social media platforms without prior written consent.
  • Misuse of our website or intellectual property may result in legal action.

10.  Governing Law & Jurisdiction

  • These Terms and Conditions, and any use of our website or services, are governed by the laws of England and Wales.
  • By using our website, you agree that any disputes shall be subject to the exclusive jurisdiction of the courts or England and Wales.

11.  Cancellation & Refunds

  • Customers may cancel their subscription at any time, however cancellations made after a billing period (notably the 12-flapjack-monthly box), will take effect from the next billing cycle.
  • Refunds are not issued for partially used subscription periods.
  • If a product arrives damaged, customers must notify us with 24 hours to victoria@theteessideflapjackcompany.co.uk.  We will need to see photographic evidence of the state of the box that was delivered before we can issue a replacement. 

12.  Amendments to Terms and Conditions

  • We reserve the right to update these Terms and Conditions at any time.
  • Continued use of our website or subscription service constitutes acceptance of any changes.

13.  Contact Us

  • treats@theteessideflapjackcompany.co.uk  Please note that when we are not baking, the bakery is unmanned as we all work for other people but someone will aim to respond within 24 hours.  If you would like one of us to ring you, please leave your contact details on your email and a brief description of your query.

Last updated 13 August 2025

Last Updated: 13 Aug 2025

“conquering Teesside and beyond, one bite at a time!”