Privacy & Cookie Policy

1. Introduction
We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our services.

2. Information We Collect
We may collect and process the following data:

1. Personal details (e.g., name, email, phone number, address) when you place an order or sign up for our services.
2. Payment details (processed securely by third-party payment providers).
3. Communication records when you contact us.
4. Website usage data through cookies and analytical tools.

3. How We Use Your Information
We use your data to:

1. Process and deliver orders.
2. Manage your account and subscriptions.
3. Improve our products and services.
4. Communicate with you about promotions, offers, and updates (with your consent).
5. Comply with legal obligations.

4. Data Sharing and Security
We do not sell or rent your data. We may share it with:

1. Payment processors to facilitate transactions.
2. Couriers to deliver your orders.
3. Legal authorities if required by law. We implement security measures to protect your data from unauthorized access.

5. Your Rights
Under UK data protection laws, you have the right to:

1. Access, correct, or delete your personal data.
2. Object to or restrict data processing.
3. Withdraw consent for marketing communications.
4. Request data portability.

6. Cookie Policy
We use cookies to enhance website functionality and analyse traffic. Cookies help us:

1. Remember your preferences and settings.
2. Improve website performance and user experience.
3. Track website usage through analytics tools.

7. Managing Cookies
You can manage cookie preferences via your browser settings. You can:

1. Accept or reject all cookies.
2. Delete existing cookies from your device.
3. Set preferences for specific websites.

8. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page and the words “updated on this date” will be added.

9. Contact Us
If you have any questions about this policy or how we handle your data, please contact us at:

The Teesside Flapjack Company Ltd
3 Halegrove Court, Cygnet Drive, Stockton-on-Tees, England, TS18 3DB
treats@theteessideflapjackcompany.co.uk

 

Last Updated: 22 Jun 2025